Reservations Agent

An excellent opportunity has arisen in the Central Reservations Department of our holding located in Kralendijk – Bonaire (Dutch Caribbean).

The department handles all aspects of reservations for the resorts Buddy Dive Resort and, Belmar Oceanfront Apartments. We are looking for a driven and service-minded

Reservations Agent

In this position you:

  • Handle all reservations for individuals and (dive) groups
  • Coordinate availability of bookings, incl. special requests, activities, and other related aspects
  • Assist guests, tour operators, and dive shops over the phone, email, and/or in-person
  • Promote and maintain customer loyalty as well as maximizing occupancy
  • Process and check bills and invoices

To make the job a success, you have:

  • An associate’s degree; preferably in tourism and hospitality
  • A minimum of two (2) years of relevant work experience
  • Knowledge, experience, and affinity with computers and preferably experience with a hospitality central reservation system (such as IDPMS)
  • Excellent organizational, communications, and customer service skills
  • Accuracy and attention to detail
  • Fluent English language skills (verbal and written)
  • Dutch, Portuguese, and/or Spanish are an advantage
  • As our new colleague you are willing to work irregular shifts and on weekends.

In short, you are knowledgeable and enthusiastic about sales, work accurately and have a proactive approach to reservations.

If you would love to join our team, please send your cover letter, with your resume by email to humanresources@sapiasbv.com. The HR colleagues are happy to help.

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